Okay, so my car's AC had been down for several weeks before I was able to deal with it. I called on a Saturday and even though they were closed, Chris picked up and talked me through the process, as I had replaced the compressor with a buddy and he wanted me to be fully aware of the potential issues they might run into. I dropped off the car on Monday, got an estimate, and I heard from them the next morning - all was well, and the AC was working properly. Long story short, it works great, and the work came in UNDER the estimate. I could not be happier with the service from HB Auto & AC.