Huntington Beach Auto Repair

We will listen to and record your exact experiences with your vehicle while asking a few easy to answer questions that will help guide us the heart of the trouble. Contact information is very important to keep you informed and allow you to approve/decide on a course of action to resolve the problem.

Your vehicle will then be assigned to a technician with the experience and skills required to investigate the problem.

A test drive will be carried out to allow the technician to experience the issue. If you are available we will often request a test drive with you so that the technician has a clear understanding of the particular noise or feeling you wish to have resolved.

When the vehicle is first brought in to our shop a 64 point inspection will be carried out so as to avoid “tunnel vision” and miss any underlying problems with the vehicle. This will give us a good overview of your vehicles mechanical, electrical, and fluid systems conditions to prevent any unnecessary return trips to “fix it right”. Any problems you have asked us to identify the cause of will be diagnosed.

Once any issues have been identified they will be organized and priced out in order of priority;
-Results of the Diagnostics Carried Out To This Point
-Item(s) Required ASAP for Safety or System Integrity
-Item(s) Required At or Before Next Service
-Recommended Preventative Maintenance Items
 

We will not carry out any repairs on your vehicle without first getting in contact with you! It is very important to us that you understand what is wrong with the vehicle and that you are comfortable with any repairs you are approving. An estimated completion time will be given based upon the work you have selected to have carried out. 

Only after obtaining your approval will our technicians then carry out the repairs/maintenance as described to the highest standard. The vehicle repairs will be tested and another test drive will be carried out as required.

You will then be contacted and informed of the completed work and a pick up time will be established at your convenience.