Posted on 5/23/2022
Photo by athree23 on Pixabay How We Process Your Feedback At HB Auto, we do feedback a little differently. It’s one of the most challenging and rewarding parts of running our own business. We want everyone to have the best experience they’ve ever had at HB Auto, and we train our staff to provide that experience. We are filled with gratitude when our customers hop on Google, Yelp, or any other website to tell us what we are doing right (or wrong!). Feedback Provides US New Opportunities To Grow We take everyone’s feedback seriously. HB Auto is not a mechanic shop that will get defensive or tell the customer they’re wrong. Instead, we take every opportunity to learn from any negative experiences a customer has, change our standard operating procedures to reflect their concerns, and make things right with the customer. ... read more